CRM rebuild and process modernization — PLQ

The project

Project overview

For Les Producteurs de lait du Québec, we reverse-engineered a legacy system and delivered a new .NET/Angular foundation to modernize the CRM and stabilize internal processes. The mandate focused on reducing technical debt, making releases predictable, and accelerating adoption through structured enablement (training, guides, support).

Project view / 06CRM rebuild and process modernization for Les Producteurs de lait du Québec

The work completed

How the project unfolded

Learn about the project’s context, technical choices and results.

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Challenge

Undocumented internal processes, implicit rules spread across the legacy system, and high friction during releases. Each change increased regression risk and slowed delivery.

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Solution

Reverse-engineered critical workflows and documented processes, then progressively rebuilt on a .NET foundation (services/APIs) and Angular (modular components). Implemented Docker/Jenkins CI pipelines to automate multi-environment deployments, plus user enablement (training, guides, support) to secure adoption.

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Outcome

Reduced delivery time (~30%), cut post-prod tickets (~25%), and achieved >90% user satisfaction after rollout through standardization, automation, and structured enablement.

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