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CRM rebuild and process modernization for Les Producteurs de lait du Québec

Case study

CRM rebuild and process modernization — PLQ

Migrated to a modern CRM, standardized processes, and automated multi-environment deployments (Docker/Jenkins).

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The engagement

A delivery record, from context to outcome.

For Les Producteurs de lait du Québec, we reverse-engineered a legacy system and delivered a new .NET/Angular foundation to modernize the CRM and stabilize internal processes. The mandate focused on reducing technical debt, making releases predictable, and accelerating adoption through structured enablement (training, guides, support).
CRM rebuild and process modernization for Les Producteurs de lait du Québec
Project view / 06CRM rebuild and process modernization for Les Producteurs de lait du Québec

Delivery journal

The decisions behind the outcome.

The engagement is broken into chapters so the reasoning, intervention, and delivered value are straightforward to assess.

01

Chapter

Challenge

Undocumented internal processes, implicit rules spread across the legacy system, and high friction during releases. Each change increased regression risk and slowed delivery.

02

Chapter

Solution

Reverse-engineered critical workflows and documented processes, then progressively rebuilt on a .NET foundation (services/APIs) and Angular (modular components). Implemented Docker/Jenkins CI pipelines to automate multi-environment deployments, plus user enablement (training, guides, support) to secure adoption.

03

Chapter

Outcome

Reduced delivery time (~30%), cut post-prod tickets (~25%), and achieved >90% user satisfaction after rollout through standardization, automation, and structured enablement.

Next step

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