Case study
CRM rebuild and process modernization — PLQ
Migrated to a modern CRM, standardized processes, and automated multi-environment deployments (Docker/Jenkins).
For Les Producteurs de lait du Québec, we reverse-engineered a legacy system and delivered a new .NET/Angular foundation to modernize the CRM and stabilize internal processes. The mandate focused on reducing technical debt, making releases predictable, and accelerating adoption through structured enablement (training, guides, support).
Challenge
Undocumented internal processes, implicit rules spread across the legacy system, and high friction during releases. Each change increased regression risk and slowed delivery.
Solution
Reverse-engineered critical workflows and documented processes, then progressively rebuilt on a .NET foundation (services/APIs) and Angular (modular components). Implemented Docker/Jenkins CI pipelines to automate multi-environment deployments, plus user enablement (training, guides, support) to secure adoption.
Outcome
Reduced delivery time (~30%), cut post-prod tickets (~25%), and achieved >90% user satisfaction after rollout through standardization, automation, and structured enablement.
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