Legal
Privacy Policy
Effective date: March 2025
Hamdi Services Inc. ("we", "us") is a Quebec-based software development and consulting company. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit hamdiservices.ca, contact us, or purchase services from us. We follow applicable Quebec and Canadian privacy laws, including Quebec’s private-sector privacy law (as modernized by Law 25) and, where applicable, Canada’s PIPEDA.
Information we collect
Information you provide: name, email, phone, company, job title, project details, messages, and any information you choose to include. Service and billing information (if applicable): invoicing details, service scope, communications related to delivery and support. Technical information: IP address, device and browser type, approximate location (city/region), pages visited, and security/diagnostic logs. Cookies and similar technologies: preferences and session data; analytics data if enabled (see Cookies section).
How we use personal information
We use personal information to: - Respond to inquiries and communicate with you - Prepare estimates/proposals and deliver contracted services - Provide client support, security monitoring, and fraud prevention - Operate, maintain, and improve the website (performance, debugging, and user experience) - Meet legal, regulatory, or contractual obligations We do not sell personal information.
Cookies and analytics
We use essential cookies (or similar technologies) required for the website to function (e.g., security, language preference, session continuity). If we enable analytics tools, they may set cookies to help us understand site usage and improve content. You can control cookies through your browser settings and, when available, any cookie preference banner. Blocking certain cookies may impact site functionality.
When we share information
We may share personal information with trusted service providers who help us operate our business (e.g., hosting, email delivery, security services, analytics). These providers receive only what they need to perform their services and are expected to protect it. We may also disclose information if required by law, to protect our rights, or to investigate security incidents.
Processing outside Quebec
Some of our service providers may process or store information outside Quebec (and potentially outside Canada). When this happens, we take reasonable steps to protect your information (contractual safeguards, access controls, and security measures). If you want more detail about where information is processed, contact us.
Retention and destruction
We keep personal information only as long as necessary for the purposes described above, and to meet legal or contractual requirements. When information is no longer needed, we destroy, delete, or anonymize it using reasonable measures.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, least-privilege permissions, encryption where appropriate, logging/monitoring). No method of transmission or storage is 100% secure, but we work to prevent unauthorized access, loss, or misuse.
Your rights and choices
Depending on your situation and applicable law, you may request access to your personal information, ask for corrections, withdraw consent (subject to legal or contractual restrictions), and in certain cases request deletion or portability. To submit a request, email us with enough detail to identify the information. We may need to verify your identity before responding.
Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above indicates when it was last updated. If changes are significant, we will provide a notice on the website.
Contact us
Privacy Officer (person responsible for personal information): contact@hamdiservices.ca For questions, requests, or complaints related to privacy, email us and we will respond within a reasonable timeframe.
contact@hamdiservices.ca